Astra Communications Security Systems

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'Astra are a SSAIB company that meets insurance approval'

Data Protection & Privacy Policy

Astra Communications Security Systems Ltd is totally committed to protecting and respecting your privacy, and we take our responsibilities regarding the security of your information and data very seriously.

Personal Data we may collect and why

This privacy statement complies with the General Data Protection Regulation (GDPR) and explains how and why we collect personal information about employees, current customers, potential customers, suppliers and business contacts, how we use that information, the conditions when we may disclose it to others and how we keep it secure.

We are registered with the Information Commissioner's Office (ICO) and our Registration No. is ZA324488

Any personal Information collected by Astra Communications Security Systems Ltd may include Names, Addresses and Contact Details of our customers and our database may also include details of their alarm system specifications, building plans, security passwords and keyholder details.

Who we share your personal data with

We are an SSAIB accredited company, some of our customer information will be shared with SSAIB for certification purposes and details of their privacy policies can be found at:- https://ssaib.org/page/privacy-policy---home-owner/

If a customer has an alarm monitoring contract with Astra Communications Security Systems Ltd their personal data is shared with Custodian Monitoring and their privacy policy can be found at:- https://www.custodianmonitoring.com/privacy/

Customer data may also be shared with Avon & Somerset Police and the Fire Brigade where appropriate.

Astra Communications Security Systems Ltd are committed to ensuring the security of personal data and have in place physical, electronic and managerial procedures to ensure data is secure.

Personal data is kept for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our "processors" transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

The GDPR gives individuals the right to request information that organisations hold on them. If you would like information on any data held by Astra Communications Security Systems Ltd you can do so by contacting us direct or if you have a complaint about how your data has been used you can address this direct to the ICO.

Astra Communications Security Systems Ltd WILL NEVER sell, distribute or lease your personal information to third parties unless we have your express permission or are required to do so by law.

How you can contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, you may contact us by:

emailing: info@astracomms.co.uk;

submitting a message through our online contact form.

If you’re not satisfied with our response to any enquiry or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF;

calling: 0303 123 1113;

or submitting a message through the ICO’s website at: ico.org.uk.

Changes to this Privacy Policy

This Privacy Policy was last updated on 25th May 2018.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

Download our Privacy Policy

 

t: 0117 952 2636
f: 0117 952 3199
e: info@astracomms.co.uk
w: www.astracomms.co.uk
Astra Communications
189 Whitehall Road
Whitehall
Bristol BS5 9BJ